Working closely with our client, during the internal audit planning process, we proposed that a business process review of reactive repairs be carried out with a view to identifying procedural improvements and removing waste from the process. We led a facilitated one day session with key staff to map the current process, identifying opportunities and threats using business improvement tools, recording the changes that were required to the existing process.
Following the session, our client made changes to improve efficiency and decrease the risk of reduced service delivery to tenants.
We conducted an asbestos management review for a client, providing assurance about arrangements to ensure compliance with regulation covering policy, risk assessment, maintenance of the asbestos register, training, and use of licenced contractors for asbestos work.
To coincide with a move to new housing software we facilitated a review of arrears collection activities for a client. The outcome was positive, confirming the validity of a number of current activities, whilst identifying changes to team structures and working between departments to improve efficiency and effectiveness.