Expert VAT Consultancy Services
Avoid the hassle of long HMRC wait times and get professional advice designed specifically for your needs. With support available when you need it, you can focus on what matters most.
Why choose our VAT Consultancy Service?
Expert Advice
Get detailed and accurate guidance on all VAT-related queries.
Time-Saving
Avoid long HMRC wait times and get your issues resolved faster.
Comprehensive Support
From basic queries to complex issues, we cover it all, bespoke to your circumstances.
Why work with us?
Dealing with HMRC can be frustrating and time-consuming. In the year to March 2023, taxpayers and their agents spent an astonishing 798 years (7 million hours) waiting to speak to an HMRC advisor—more than double the 365 years (3.2 million hours) spent in 2020.
Correspondence handling has also fallen short of targets, with fewer than half (45.5%) of responses provided within 15 working days in 2022—well below the 80% target. Looking ahead, HMRC has acknowledged it won’t meet its telephone performance target for 2024-25, leaving customers uncertain about what to expect.
At Henderson Loggie, we do things differently. Our VAT enquiry services ensure your query is handled or updated within 48 working hours—providing the clarity and efficiency you deserve.
Our Pricing
Standard
£1,000
per quarter + VAT
Includes:
– 48-hour response time
– Phone & email support*
– Quarterly VAT contact & discussion
*Subject to ‘fair use’ condition
Premium
£1,450
per quarter + VAT
Includes:
– All Standard Package features
– Priority response time
– Monthly VAT contact & discussion
– Access to VAT Training Resources
*Subject to ‘fair use’ condition
What Our Clients Say
Frequently Asked Questions
You can sign up by selecting your preferred package when you use the form below. Once we’ve received your enquiry, we will contact you to arrange for an initial discussion about your needs and assess whether it is the right package for you.
We handle everything from basic VAT questions to complex compliance issues. If the query is particularly complex, we’ll agree on specific response times.
The service is covered by a ‘fair use’ policy for routine enquiries and if the query is complex or likely to require significant time, we will agree on a separate assignment and fee basis with you.
Depending on your package, response times range from 24 to 48 hours.
Yes! You can change your package at any time to suit your needs. Simply contact your VAT expert and they will be able to assist you further.
Unlike HMRC’s helpline, our service offers expert VAT support with much shorter response times and tailored advice specific to your business.
Meet Our VAT Experts
Jay McKinnon
VAT Director
I am a VAT Director based in our Aberdeen office, bringing over 20 years of experience in indirect tax. I have held senior roles in the Big Four and international leadership positions in Dubai, advising clients across energy, utilities and renewables, construction, land and property, higher education, and the charity and not‑for‑profit sectors.
I am known for my practical approach to complex VAT matters, helping organisations navigate regulatory change and plan confidently for future growth. I am passionate about supporting clients across Scotland to seize opportunities and achieve their ambitions.
Adam Thomson
VAT Consultant
I am a consultant in our VAT advisory team, advising clients across Scotland on VAT matters for 4 years. My role is varied and includes advising / training staff within a wide range of organisations, from large established businesses to SMEs to charities (including independent schools).
My areas of specialism are land and property, partial exemption/non-business and the capital goods scheme. I am also a member of the Chartered Institute of Taxation.
